Processing Times

General order processing times
Regardless if you choose, First Class, Express, Parcel or Priority mail, shipping times do not begin until your order is shipped.  We try our best to pr...
Tue, 19 May, 2020 at 2:06 PM
Shipping during Covid-19
Here at Full Moon, we’re following Covid-19 guidance from the state of California. Here’s how it’ll affect you:  We will be continuing to pack and ship ord...
Tue, 19 May, 2020 at 2:06 PM
Order status explanations
NEW: Your order has been safely placed in our system, but has not been reviewed by our shipping department and readied for our fulfillment house. IN PROCES...
Tue, 19 May, 2020 at 2:06 PM
Refunds and Returns Policy
Last updated August 18th, 2020 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with yo...
Tue, 18 Aug, 2020 at 1:25 PM
Contact Us - Alternative Methods
If you do not receive a response within 5 business days from your ticket, please email us at info@fullmoonfeatures.com or call us at 323 822 2100  Thank...
Tue, 18 Aug, 2020 at 2:33 PM