Last updated August 18th, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange only]. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date.
RETURN PROCESS
To return an item, please email customer service at info@fullmoonfeatures.com to obtain a Return Authorization. After receiving a confirmation of return, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:
Full Moon Empire, Inc
[Attn: Returns}
1465 Tamarind Ave, Ste 474
Los Angeles, CA 90028
[ We strongly recommend that you use a trackable method to mail your return.]
NOTE: IF THE ITEM IS DAMAGED OR DEFECTIVE, WE WILL ISSUE A RETURN LABEL AT NO CHARGE TO YOU.
ITEMS MUST BE RETURNED IN THE CONDITION THAT YOU RECIEVED THEM IN. OPENED ITEMS WILL BE ACCEPTED IF THE CONTENT INSIDE OF THE BOX ARRIVED DAMAGED OR DEFECTIVE.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 7 [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
METHOD OF REFUND
We will refund the amount owed to the form of payment used in purchase, Alternatively, you may request a Store Credit for future purchases
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(323) 822-2100